Discussions
QA Scorecard Data
Has anyone been able to fetch data related to QA scorecards? I am attempting to pull it into my database on the call it is scored against. Thanks in advance!
Desktop Presence Indicator
Is there a indicator light that works with Dialpad. I am looking at embrava but it doesn't appear to play. Is there an API that can be used?
Trying to get full history behind a text message conversation
I created a subscription to the SMS event API and have all text history in our data lake. What I am trying to do is pull the history behind a text thread. Ideally there would be a "Thread ID" where if you pulled the ID, it would show every inbound and outbound message ( Think conversation ). Is there anything in this dataset that would allow it. If not, how can I recreate the conversation?
Creaate Webhooks By Department
Please Is there a way I can crate webhook to recevied data whenever a tranaction occurs for each department separately?
Department Webhooks to receive Event Data
I would like to create event webhooks for each department to receive paylaod whenever a transaction occurs in the department. Is thsi possible?
Stats url for how long remains active?
Hi, I am using the stats of dialpad in a script and i would like to know for how long will the url returned will stay active to download the csv file?
How to create api , Call Routing with getting phone number
hello , i want to make call routing , when some one call
Is it possibe to get the agent comments with the call event record?
When we receive calls thru Dialpad the call maybe from and organization on the behalf of and individual so the incoming phone number is not the person needing our services. We can ask our agents to document the info we need in Dialpad comments to link the call to info in our system but we don't get the comments in the call details from the Dialpad API.
Adding App section to dialpad from Integration
I've built a custom integration with our CRM Vincere that is used for logging calls with clients & candidates. What i'd like to do is have a section on a contact in Dialpad that comes up when the user calls someone. This screen has the option to choose what the call is for, e.g. sales call, friday phone call, etc. That way it can be logged into our CRM rather then it just being a phone call that we can't report on.
I am getting this 400 Bad Request</title> </head> <body text=#000000 bgcolor=#ffffff> <h1>Error: Bad Request</h1> <h2>Your client has issued a malformed or illegal request.</h2>
Hi I am making a callout using salesforce flow to get list of all users but I am getting this response every time