Discussions

I am at the point where we want to start using the IVR Workflow and sending an API call to another server. We have found the expert step in the IVR Workflow and are successfully making calls out to another system. But there is no information about how to use the variables in the workflow. I am trying to collect a number from the caller, and pass that along in the API. I am just looking for documentation on how to use the API call, and what Dialpad supports on return

Can the call router forward the call to an external number with contact phone number as a caller ID?

Hi all.

Is there currently a way to set up a webhook and subscription for Users like there is for Shared Contacts? I tried setting up a Change Log subscription to see if the details were included in that but I don't believe they are.

how do solve this forbidden ERROR 403

Since we can see undelivered messages on DialPad app, why can't we have a sms status endpoint, or a webhook everytime a sms status has changed?

Hello,

Hello! How can I get information about call centers, namely the live queue and longest waiting time? Is there an API for this?

It doesn't look like notes are part of the payload when fetching calls or contacts or receiving them via webhook events.

Is there a way to place a call on hold, as an agent in a call center, and not receive incoming calls? Currently our agents place a call on hold and the system automatically marks them as available and they have not time to help the person they were just on the phone with.