Discussions
Call Initiate via Ring API Change
Is there a way to bypass the call having to be answered before it routes to the intended User ID or group. Use Case Example: We have a Major Incident Team and we want them to receive a call and sms during non-business hours within Dialpad. This works, but only when the call is answered elsewhere, then it routes it to the intended User. We want to bypass that initial call and just call the user ID that is in the JSON body. Ideas?
I was trying to run a list of scheduled reports on my account and had this error
Unexpected error happened. Please contact support with error UUID: 48434d09-9372-43ad-8734-3fa92ff23a00
App launch URL
Hi,
Call routing to external numbers - caller id
Can the call router forward the call to an external number with contact phone number as a caller ID?
User Webhook
Is there currently a way to set up a webhook and subscription for Users like there is for Shared Contacts? I tried setting up a Change Log subscription to see if the details were included in that but I don't believe they are.
403 Error
how do solve this forbidden ERROR 403
How to use the initiate Call via Ring API for numbers with extensions
Hello,
Retrieving call notes / contact notes via API
It doesn't look like notes are part of the payload when fetching calls or contacts or receiving them via webhook events.
Agents Getting Calls After Current Call is Placed on Hold
Is there a way to place a call on hold, as an agent in a call center, and not receive incoming calls? Currently our agents place a call on hold and the system automatically marks them as available and they have not time to help the person they were just on the phone with.
All text showing undeliverable
starting about an hour ago, all my outbound texts are showing undeliverable. It’s doing this with multiple different numbers. Is this a known issue?