Discussions

Hello!

I have a subscription setup to send a webhook when there is a missed call or voicemail for a specific department. Months ago we had a menu that the client could route to 3 other departments. Those other departments have been "deleted"/disabled months ago but it seems as though when an event is triggered it is sending 3 webhooks as if those other departments are still enabled. It doesn't appear to be a way to actually delete those other departments, is there a way to only have it trigger the webhook once for that main department?

Will there be any additional intergration to Clio? Right now any notes you take stay in Dialpad instead of intergrating into clio. VXT has a very nice clio intergration but doesnt have live call transcription like Dialpad.

I'd love to see some kind of CarPlay integration, though I realize many of the advanced features might need to be trimmed out (AI visuals for example) to keep eyes on the road. But if I could call and text with a dedicated app on my CarPlay screen, that would be amazing.

Is there an API that would allow us to remove user's voicemail box? Don't want calls ending in voicemail want to ensure they get routed back to a live person.

Hello, Has anyone succesfully integrated with HALO ITSM for the call center feature in Dialpad?

Hello. How can I set WORK and MOBILE phones for contact like I can do this from user interface? Is that possible? Thank you

We are looking for a wall to send a couple clients to a VM as we only need the transcribed data. New to DP, so I have been poking around.

Hello,

My goal is to get all call details
USER/GROUP
PARTICIPANT
DATE
TIME
TOTAL DURATION