Discussions

Hi, I am making call using Users->Call--Initiate API but I am not getting CallId in response.

Has anyone been able to fetch data related to QA scorecards? I am attempting to pull it into my database on the call it is scored against. Thanks in advance!

I have a call router set up with the default target as a department. When the call router number is called, the call is properly routed to the department number. However, in the call events I receive on the webhook, the routing_breadcrumbs array is empty. Has anyone experienced this?

I didn't see anywhere in the call log where I can distinguish at what point a call was placed on hold, only the number of times and length of time. I also did not see this in the call journey (as I assume the call journey is generated from the call log). Is there anywhere I can see this/query this information?

The event subscription reception logic using websocket that I created about 1 year ago is not working at all.

i am using api in php on my local pc its work fine but when i move my code to live server its showing error External messaging blocked, not a2p registered". Please help what i am doing wrong?

I want to be able to write functions for dialpad without messing with the production is there a way to set up a proxy dialpad to see if added functions can be tested before messing with production

how do solve this forbidden ERROR 403

Is their a way to relate the call events coming from the websocket to recreate the call journey? We are trying to programmatically access and save each audio recording from customers calling our sales team, however, because of the way dialpad uses call legs, there are numerous call events that come across for each interaction (i.e. a transfer from one department to another creates a separate call leg and recording id).