Discussions

Hi One of our new hires recives a 403 error code when trying to log into dialpad

I'm looking to have a button on my website that open a specific contact in the dialpad app. The only information I could find on this is in <https://developers.dialpad.com/docs/app-launch-urls>, which has limited documentation. What I'm looking to do is have a chat button that opens the dialpad app to a specific contact for sending messages. Similarly, I would like a button that opens the CTI within my website, with a specific contact chat in the CTI when it gets opened. How can I achieve this?

I have a contact with id 5811071000657920 and owner_id 6202606810464256. I got the contact id from a call event that I received via webhook. I got the owner_id by utilizing the contact get API. I've tried looking up that owner_id using the users get API, departments get API, call router get API, and office get API. I've also compared it to the company id. None of those match this owner_id. How do I figure out the owner of this contact?

In the Dialpad app, I can search for a customer by the phone number. however, the contacts api only allows getting a contact based on their id or listing contacts based on the owner id. is there a way to look up a contact by the phone number? it seems like the only way i could do that programmatically is by listing all the contacts for each owner and then checking the phone number on each

the send sms API mentions two different rate limits depending on the tier. how do i know what tier i am? <https://developers.dialpad.com/reference/smssend>

Is there any place where I can read more about the contacts api other than just the reference pages for the endpoints? <https://developers.dialpad.com/reference/contactsdelete> I'm looking to use this API to augment contacts in Dialpad with information from my CRM, but it's hard to understand how contacts are currently created in Dialpad when new customers call in. In Dialpad I have multiple contacts show up in the "Frequent" under "Contacts", but when I list the contacts from my user via API, the only entries are ones that I've created via API. I have no way to figure out what the IDs are of these contacts in Dialpad that got created automatically from calls, and I need the IDs to update the contact.

An active user is receiving a 403 error message when logging into Dialpad with SSO. He successfully logs into his Microsoft SSO account and verification but gets a 403 error message when redirected to Dialpad. How do we resolve this issue?

Does anyone know of an app or developer working to be able to auto generate a text for a missed call? Our business has about a 70% answer rate. When a call is missed, we are hoping to have an automatic text generated to the incoming phone number to let them know we will call them right back or to get the customer to initiate a text response.

Our dialpad users have multiple phone numbers. When we try to send a SMS message using the Dialpad SMS Send API (<https://developers.dialpad.com/reference/smssend>), and if we pass in the secondary number for a user as the from_number in the request body, the SMS message gets delivered from the primary number instead. from_number. Why is this? Is there any workaround for this?

The event subscription reception logic using websocket that I created about 1 year ago is not working at all. I looked at the source code. Then, it is assumed that the notification message has the following format. ================= { 'content':{JWT-value}, 'time':'12/10/2022 01:41:36' } ================= And I remember actually receiving a message like this. However, the message currently flowing looks like the following. ================= {JWT-value} ================= Did the format change at some point? Will there be no changes like this in the future? Has anything else changed?