Discussions
Can I Pull In Contact Data Via Webhook/API from CRM to Identify Callers?
Can I Pull In Contact Data Via Webhook/API from CRM to Identify Callers? I would like to be able to see who is calling dialpad from our prospect database which is a CRM called LineLeader. They have an open API. What is the solution? Do other CRMs integrate with dialpad to identify incoming callers? Thanks!
Outbound call issue
When I try to make an outbound call, it rings in the Dialpad application associated with the user ID provided in the request, instead of ringing the external device with the given mobile number. Is there any additional setup required to route the call correctly?
https://dialpad.com/api/v2/call
{
"user_id": "xyz",
"phone_number": "+123456",
"call_type": "outbound"
}
Call API to get Reporting about call performance?
I tried to call an API to get the reporting about number of calls by date by user? I have the API key but it returns me the error "Failed to resolve 'api.dialpad.com'". Please advise.
webhooks appear to be sending twice?
I have experienced this in both zapier and in custom code. I have set up a very simple webhook for the recap_summary on the call event. Both in zapier and in custom code I am logging each web hook call. Every so often i am logging the exact same request twice as if it has been sent through within milliseconds of each other.
Can I create DRAFT SMS's through the API
Does Dialpad's API allow creating SMS drafts that can be reviewed before sending?
Outbound call connects to Vertex AI Agent
I need DialPad to make an outbound call and when the caller picks up, to transfer the call to a Vertex AI custom-built conversation agent. How can I achieve that?
forbidden from loggin in
I've been forbidden to log in?
Issues sending UTM parameters in a link via SMS Send API
Hello, we're building an automation campaign that sends an SMS message with a link to our website to all leads we sign up and share their phone number. We have added UTM parameters to the URL in the message so we can track number of visits to our site from this campaign.
Possible to have External Physical Indicator light for On/Off-Duty status?
I work on a team where we have to manually set ourselves as Available in order to be in the call queue. I'm terrible at remembering to flip my status both when leaving and coming back. I don't suppose anyone knows if there is a way to have an external LED light of some sorts (maybe fed thru a StreamDeck type device?) that shines red or green to reflect my current On or Off Duty status?
Call via Ring - Does a User always have to 'Accept' the outgoing call within Dialpad to actually initiate the call
My subject covers this, but essentially the workflow within my app will be as follows: