Discussions

I am trying to retrieve a list of SMS messages we received via Dialpad APIs. Is that possible? I tried stats with the following. ``` { "export_type": "records", "stat_type": "texts", "timezone": "UTC", "is_today": true } ``` but that doesn't work (status: 401, message: No access to text records, only stats). Is it possible to access the SMS "attachment" via the API, for example someone sends us a SMS message with a picture and we would like to automate retrieving the picture and saving it in our system, can we do that via the Dialpad API?

I'm on a PRO plan and unable to generate an API key. Any ideas if this is a bug or another issue?

Hi I am using the API to create a contact, can I assign it to a Department or at least assign some type of tag or group?

I'm trying to read the "recording" call event payload from Dialpad API. But for any reason it does not trigger even when [all is correctly configurated](https://help.dialpad.com/docs/enable-office-wide-call-recording) (all "enable recordings" configs are actived). This is the request that i done to create the call event: { "call_states": ["all"], "enabled": true, "endpoint_id": null, "group_calls_only": false, "target_id": null, "target_type": null, "webhook_id": ############## } And it works, but the "recording" call event never shows up. What can i do?

I have a call centere where there are currently 5 registered phone numbers ["+1855...”, "+1786...", "+1512...", "+1617...", "+1917...”] each being associated with a different US State (with the exception of the 1-855). When we send an SMS to a client we would like to use the number belonging to their state so that all future communications are from a local number. However, each time we try to send a test SMS, it gets sent from the same phone number: "+178...”. I was told this is because that phone number is the first number in the list that can send an SMS (since the 1-855 can’t send texts), and so Dialpad defaults to that. So far we have tried sending the SMS via API and via Pabbly Connect where the **from_number** was set to : "+1917...” . Is there a way to force Dialpad to use a specific number from the call center list when sending an SMS?

Hi One of our new hires recives a 403 error code when trying to log into dialpad

I'm looking to have a button on my website that open a specific contact in the dialpad app. The only information I could find on this is in <https://developers.dialpad.com/docs/app-launch-urls>, which has limited documentation. What I'm looking to do is have a chat button that opens the dialpad app to a specific contact for sending messages. Similarly, I would like a button that opens the CTI within my website, with a specific contact chat in the CTI when it gets opened. How can I achieve this?

I have a contact with id 5811071000657920 and owner_id 6202606810464256. I got the contact id from a call event that I received via webhook. I got the owner_id by utilizing the contact get API. I've tried looking up that owner_id using the users get API, departments get API, call router get API, and office get API. I've also compared it to the company id. None of those match this owner_id. How do I figure out the owner of this contact?

In the Dialpad app, I can search for a customer by the phone number. however, the contacts api only allows getting a contact based on their id or listing contacts based on the owner id. is there a way to look up a contact by the phone number? it seems like the only way i could do that programmatically is by listing all the contacts for each owner and then checking the phone number on each

the send sms API mentions two different rate limits depending on the tier. how do i know what tier i am? <https://developers.dialpad.com/reference/smssend>