Discussions

When a call to the department goes unanswered, it is directed to voicemail, and department members should receive an email notification when a voicemail is left. However, the email notifications have stopped being delivered, even though members can still access and listen to the voicemails through their Dialpad app.

Hello,

hello,

Hi Im trying to pull transcript text into zapier or make.com, i have setup the integration and am getting the call data to trigger an event but it seems to send lots of info with the exception of transcript text. I do have transcription enabled and i can view it in the dialpad backend just fine.

I'm trying to have Okta send texts through Dialpad for MFA. I have no idea what I'm doing and I don't know how to troubleshoot. Has anybody had any experience with configuring an inline hook request in okta to connect to dialpad to send text messages?

I am trying to get all the fax document sent to a specific fax number using API and I don't know where to look. API documentation only gives me this

Hey! I would like to capture the total amount of time our operators are available and waiting for calls, to help with utilization metrics.

we have a custom ivr setup for one of our call centers and would like to export the ivr selections made by callers. is there a way to get this data out of dialpad?

Hello,

We are trying to implement the screen pop trigger, but we are running into this error:
{
"error": {
"code": 403,
"errors": [
{
"domain": "global",
"message": "User _ is not in experiment screen_pop_api",
"reason": "forbidden"
}
],
"message": "User _ is not in experiment screen_pop_api"
}
}