Discussions

We set up a zapier integration that listens for the webhook for the call event recap_summary

Hi, I have vendors using the callcenter status API to evaluate whether I have available reps at any given time to then send forwarded calls over to the call center for answering. They're in the process of testing the config and are "sending pings" and asking if I can "see them on my end". Is there a way to see API usage by API Key, or something that would allow me to see if their API calls are working?

I want to real time transcript during the call in my CRM.

Hi,

We get around 4k-6k New Calls over a 30-day period, and about 1/3 of those end up being abandoned calls. I realize that the caller could about a call for any number of reasons, but that feels like a pretty high number of abandoned calls. We have a call tree menu that's fairly simple. We're considering turning off the call tree menu just to get a feel for what these calls are, but I was curious if anyone else has ran into this and ultimately found out that it's mostly robo-calls or something similar that won't make a choice in the call tree.

For a single call, there can be multiple recordings. To reliably download these recordings, can we rely on the "hangup" state and process these recordings from the recording_details payload? or should we rely on the "recording" state?

Does Dialpad offer a React SDK for integrating its services into our application? If so, could you provide more details about it?

Could you please check this error for me please?
Thanks

I would like to use scheduled reports. Is there a way to fire these manually for testing purposes?

Hello,