Discussions

I am trying to use the call Transcript API and I am not able to complete the request. I get a 404 error saying "not found or cannot be accessed due to insufficient permissions". The API key is corrent and I am trying multiple different call IDs with the same result. I have maxed all the permissions in the admin portal for this api key. Is there a hidden setting to turn on or does support have to turn it on?

Hi

It would be great if the CTI Dialer had the option to set a dark theme, when it is integrated into apps or pages that are dark.

For example, I have a department with 3 assigned operators and a ringing webhook state setup.

I would love to see the after call summary and action items added to the API to be able to export these into different CRM's as customer interaction notes. Any plans to something like this added in the near future?

Till yesterday we had duty_status_reason in USERS API response

I am implementing an app launch url with the customData parameter. My first question is how to pass multiple values using that parameter. I assumed json, so that's what I tested.

When ever a user send and received inbound and outbound message to customer. I want to create a record with inbound and outbound with all the details into salesforce object. What approach I need to follow to capture all SMS event into salesforce and create records ?

Hi. I wanted to transfer my call analytics such as number of calls made per day, inbound and outbound, and call length over to a google sheet at the end of the day. I have tried using Zapier to do so, but I can not find the correct variables to utilise and use to transfer them over. Where do I look for them? Or is there another way to do this?