Discussions

We are having issues where employees are not receiving text messages from us all of a sudden. Even when they show as delivered

If our Main Line or a Department is configured to route to IVR (or other setting), the default Call Routing settings to Operators cannot be adjusted or viewed without deactivating the IVR.

I am looking at developing a small app that would require as a starting point that the audio stream of an ongoing call be streamed to my server for speech-to-text processing. I know Dialpad offers that natively, but we are trying to do something very different with this.

Hi do you have SLO for using API?

Hello,

I created a scheduled report using Create Scheduled report and used Get scheduled report to get web socket assosiated with it , i ran following code on my ide and waited for 3 am EST , so this report can be received at my web socket

Is there a way to get average wrap up time using the API for stats?

I'm getting a 404 response when I try to send an sms message from our main line.

I am trying to use the call Transcript API and I am not able to complete the request. I get a 404 error saying "not found or cannot be accessed due to insufficient permissions". The API key is corrent and I am trying multiple different call IDs with the same result. I have maxed all the permissions in the admin portal for this api key. Is there a hidden setting to turn on or does support have to turn it on?

Hi