Discussions

Hi Dialpad Support Team, I need your help. Our client is using Dialpad UI app for handling customer calls. When an inbound call is happening, our Client Call Center Agent is presented with caller's demographics and other required information. This information is shown in a new tab in the same browser window, instead of a popup. Its difficult for the agent to navigate between two tabs -i.e. Dialpad UI App and Caller Info UI App. Client wants to fix this issue, by opening the Caller Info UI App, in a popup /iframe/panel embedded right side, within the Dialpad UI App screen itself. Do we need to do any settings change/add a new parameter, in the URL for On Inbound events under Office Settings, to show as a popup. Please suggest. Awaiting for your reply. <br /> Thanks & Regards, Nihar

I would like to know if it's possible to retrieve data from AI Recaps and AI Playbooks via the Dialpad API. Are there any specific endpoints available for this functionality?

We're a software powered real estate brokerage that just started using dialpad to manage communication between our agents, external agents, and our clients. One thing we constantly get asked about by our clients is transparency in how we're communicating how our agents sell our client properties. I would like to have a webhook where after a call is complete the transcription and the ai summary along with metadata (the number who called, duration, etc.) are sent to our system so we can parse that and surface it to our clients through our portal. We would have to have a unique number for each property so that we can know where to route the data but that is something we can work around. My guess is this would be as simple as adding an outbound post api to our webhook in the process of saving the transcription and ai summary in your system but I could be wrong. Would love to see this in dialpad and it would also allow us to justify provisioning dozens to potentially hundreds more number through dialpad. Thanks, Parker

is there a way to get a history or log of the outbound calls to my webhooks? I've created two webhooks to subscribe to incoming text messages, but our server is not seeing both hooks called consistently. Often times, both webhooks are called successfully, but a significant number of inbound messages only present to one of the two webhooks. I would like to compare the transaction log from DialPad against my own server.

Hello Team, Basically we are looking for solution where we can trigger our API while detecting Voicemail on CRM Agent side and auto drop prerecorded voicemail message to the caller to enhance our Call Center Calling ration. So please help us with same and guide us if any third party service we can purchase to achieve this. Thanks in advance :smile:

I know there is a functionality restriction here with Apple, but would like to know how it's possible to make it happen. We have several members who have theirs phones on silent 100% of the time and use their watches to notify instead to keep the noise down. It would be extremely helpful to have incoming calls notify to the watch!

Showing the texts in thread format would be incredibly helpful for daily use. we have several team members that utilize the messages in each department and it causes a lot of searching in the current format.

Hello, My organization makes use of the blocked numbers feature through your API to block specific numbers from calling into our offices. Does Dialpad record data for when these numbers attempt to call in but are blocked? Also, does Dialpad store a timestamp for when a number was initially blocked? Put another way, I'd like to be able to answer the following questions by querying data through the API and I'm not sure if this is possible. - What date was a specific number blocked on? - How many times, after being blocked, has this number attempted to call into our offices? <br /> I attempted generating a stats report for calls into our system, but didn't see anything that would point to a blocked number trying to call in. Thanks!

Hi there, I'm trying to lookup contacts using the API. Basically I'm trying to programmatically create new contacts, but I'd like to make sure there's no existing contact with the same name or email before that, to ensure there's no duplicates. I've noticed the API used internally by Dialpad app provides such endpoint, ie. `https://dialpad.com/api/contact/?filter=fts&limit=30&search=[your-search-query]` but it's not usable with an OAuth token. The documentation doesn't mention any search endpoint. [This discussion](https://developers.dialpad.com/discuss/65d634e6287d060022f7ad58) mentions that one might be created "in the future"; has this time come yet? Otherwise, are there recommended workarounds for such use-cases? Thanks,

Hi we want to download all the call recordings. What is the best way to have all the recordings of our calls and guarantee these won't be deleted once our dialpad subscription is over? Zapier can help us with this? Thanks!