Discussions

I tried to create the sandbox API key for development, but I couldn't log in or signup to <https://sandbox.dialpad.com.> It is just saying "Federated login unauthorized" during signup, and I'm stuck on this. How can I log in to sandbox and create the sandbox API key?

Hello, I have dialpad integrated in my application - I have it where when a user calls the call information populates in the application. For one user it is not population correctly but then in a few calls it will populate with information from a previous call. The call event webhook is working properly for every other user. Just not this one user. Any suggestions on how to look into this?

Hi guys, I was curious what is the go to methodology for displaying external CRM system data upon receiving a call? Would the general consensus be to create a webhook on call event in which when triggered fires a cloud function that calls the screen pop api for the user that is targeted to display the external CRM's details? Or is there any other methodology that people are utilising potentially the custom customer context? And if so how do you go about implementing this as there does not seem to be any api references for that specific functionality.

I didn't see anywhere in the call log where I can distinguish at what point a call was placed on hold, only the number of times and length of time. I also did not see this in the call journey (as I assume the call journey is generated from the call log). Is there anywhere I can see this/query this information?

I am using sms api to send a sms... and I keep getting the following error ``` { "error": { "code": 400, "errors": [ { "domain": "global", "message": "bad_request", "reason": "badRequest" } ], "message": "bad_request" } } ```

I see there are what I assume to be API calls that can be placed on a user to set a voicemail escape digit on their voicemail. Is there documentation on how to use this call, what happens when the digit is pressed, etc?

We want to implement calling functionality using third party API through IP phone in dotnet Application

Is there a way to make an agent unavailable via the REST api? I only saw being able to set DND on.

I'm getting this error when calling the screen pop API: User xxxx is not in experiment screen_pop_api How do I enable this feature? And I'm working in the sandbox, will the same process work in production? Thanks.....

Hello I am using Zapier to access api to send a sms when a call state change with a disposition and it won't give me the external number that was called. please help