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Dialpad SMS API

Hi there, I'm currently setting up a system that automatically sends out SMS texts through Dialpad's API, and everything is working properly except the formatting of the text. I cannot find a way to add a line break in the SMS text in JavaScript, using the \n character doesn't work. Rather than adding a new line it just adds a period. Is there a way to add a line break within the text? Thanks!
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Get Call Result

Hi, We are looking into integrating dialpad into our custom built CRM. We have been playing with the API to place outbound call which works great. I am wondering that the recommended solution would be to get a calls result? Ideally what we would like to do is after the user hangs up the phone our CRM would present them with an option to log the call along with different notes and the call status. Thanks,

Screen Pop for a custom CRM

How do I setup screen pop for a custom CRM system that my company is using? I would like Dialpad to open that CRM when a call is coming in and go to the page for the caller if it is known. Thanks.
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Dailpad integration with custom CRM.

Does Dialpad provides call receive and sms receive Api? Does call recording charge extra in enterprise plan?.If dialpad provide call receiving Api then how can I integrate with my custom CRM?
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Where is My User_ID

Am trying to work with developer api. I dont know how to get my user_id. Please show me where to get user_id, is it user email, phone or what?
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Create webhook

How can I get in contact with the dialpad team to set up a hook_url for my company?
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retrieve calls

Is there an API endpoint to retrieve a list of calls? Looking for date range and contactId criteria to limit those results too.
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How do I get access to Sandbox for my developer to develop API?

Repeated requests to support for access to a feature included in my plan have not borne fruit. Always "waiting for engineers".
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Can you get access to the transcribed CSAT verbatim via the API?

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Where is My User_ID

Am trying to work with developer api. I dont know how to get my user_id. Please show me where to get user_id, is it user email, phone or what?