Discussions
Fetch sent/received SMS from Dialpad to be integrated with my custom application
Hi,
Outbound call issue
When I try to make an outbound call, it rings in the Dialpad application associated with the user ID provided in the request, instead of ringing the external device with the given mobile number. Is there any additional setup required to route the call correctly?
https://dialpad.com/api/v2/call
{
"user_id": "xyz",
"phone_number": "+123456",
"call_type": "outbound"
}
Possible to have External Physical Indicator light for On/Off-Duty status?
I work on a team where we have to manually set ourselves as Available in order to be in the call queue. I'm terrible at remembering to flip my status both when leaving and coming back. I don't suppose anyone knows if there is a way to have an external LED light of some sorts (maybe fed thru a StreamDeck type device?) that shines red or green to reflect my current On or Off Duty status?
Why is the recap_summary subscription webhook firing twice?
We set up a zapier integration that listens for the webhook for the call event recap_summary
Call via Ring - Does a User always have to 'Accept' the outgoing call within Dialpad to actually initiate the call
My subject covers this, but essentially the workflow within my app will be as follows:
What is the lifetime of a Transcript URL?
I'm in the process of implementing the API within my product and as part of the workflow I'm going to GET Transcript URLs once we have the webhook fire with the 'recap_summary' state. All good.
Integrating the chat in C# and Angular
We are trying to integrate the chatbot in our C# and Angular Applications. Do you guy have a guide on how to do that?
Is it possible to get real time transcript in my CRM when call initiated through dialpad ?
I want to real time transcript during the call in my CRM.
forbidden from loggin in
I've been forbidden to log in?
The ability to Suspend Users
Your support can suspend users but we as a customer can not. We have been asking our CSM for a long while for this request. We have a bunch of use cases where we need to suspend but the main one is offboarding to retain data.