Discussions

is there any way to merge contacts?

Is there a way to access these text logs? We have access to text statistics, but can't seem to get text logs working. I've talked to support, but no one seems to be able to help. I've had 3 support tickets closed before resolution, so any help would be more than welcome.

Is their a way to relate the call events coming from the websocket to recreate the call journey? We are trying to programmatically access and save each audio recording from customers calling our sales team, however, because of the way dialpad uses call legs, there are numerous call events that come across for each interaction (i.e. a transfer from one department to another creates a separate call leg and recording id).

How to get our staff users call history and recording files

Hi,

In Your Devices -> Advanced Settings, I have unchecked the box for "Include a verification prompt to 'press 1' for forwarded calls." I still get the prompt in my forwarded device.

I would like to get a stats endpoint to get calls only from/to a particular user group