Discussions

Hi!

[revoked]

Hi Support team, hope your are all doing great, we are using the following documentation to stream recorded audios in our platform Playvox:

We integrate with Dialpad dialer currently and are exploring an integration with Dialpad meetings. It will be critical for us to get the video recording for the meeting via API. Is this possible?

I am at the point where we want to start using the IVR Workflow and sending an API call to another server. We have found the expert step in the IVR Workflow and are successfully making calls out to another system. But there is no information about how to use the variables in the workflow. I am trying to collect a number from the caller, and pass that along in the API. I am just looking for documentation on how to use the API call, and what Dialpad supports on return

I have created an SMS inbound subscription event which triggers my webhook when a user sends us a message but the webhook is called for every activity by the Dialbot as well. Is there an event which will be triggered only if we receive an SMS from a user and not from Dialbot for every activity?

Hi there, I have dialpad sms and calls set up in my application. It works MOST of the time however recently I had two instances where the sms were not sent correctly. How I have it set up is that we have contact centres with individual dialpad numbers inside related to clients. When a call comes in it goes to the dialpad number (client), and then is answered at the contact center level by a user. I can text directly from the app and have it set up to send texts from the contact centre level and uses the current call information to record which dialpad number to send the sms from, to which people reply and users can reply from in dialpad.

When I run a Call -- Get, I'm unable to get a response that has anything referencing a recording sharelink ID. Every call I run a Call -- Get, it returns "was_recorded": false in the JSON, even though I can go find the recording from our call history.

I'm attempting to update presence_status via the API. In doing so, I provide a user's ID, a message, provider and type. When I execute the call, I get a 200 (success), but I can see both within the response, as well as within the Dialpad app, that the status_message hasn't been updated. Why?