Discussions
Call Discussion Categorization
If I wanted to run analytics on the types of calls coming in what fields would be best to pull for that analysis? EX. Say a customer has praise for a product, or wants to cancel an order. Where can I find info about what the call was about.
How non-admin OAUTH user get the callcenter name.
Hi.
I'm using dialpad API with OAUTH.
SMS Message ID different for same message when send in group chat
I am receiving multiple API webhook calls when someone send a text message in group chat.
Every API call has a different ID for the same message so not able to find the unique message.
SMS API 403 Error
Hello, for some reason we have started getting the following error when sending sms using the API. Our company has been registered with A2P since the dialpad inception of the registration form.
Convert inbound caller number to Name
Hi there,
Don't have sufficient permissions
Hi There,
Not seeing new agent status events even though a new subscription was successfully created.
Hello,
Shared Contact ID format changed?
Did the format of IDs for shared contacts change?
It looks like the UID field was removed and replaced with the ID field which now contains the UID string. Is that correct?
Why was this change made and why was there no announcement made about this breaking non backwards compatible change?
DTMF Contacts for an Office.
I'm trying to add contacts through API, rather than thru the app to make it available for everyone in an office, but it doesn't accept commas. It will submit with only the number
Is it possible to create a call without ringing?
I'm doing requirements gathering for a new integration with Dialpad, so please forgive me if this obvious somewhere.