Discussions
Call routing and IVR
Hello,
Recordings in stereo
Hi
Call Discussion Categorization
If I wanted to run analytics on the types of calls coming in what fields would be best to pull for that analysis? EX. Say a customer has praise for a product, or wants to cancel an order. Where can I find info about what the call was about.
Existing Event Subscription
Hi support,
Call Initiate via Ring API Change
Is there a way to bypass the call having to be answered before it routes to the intended User ID or group. Use Case Example: We have a Major Incident Team and we want them to receive a call and sms during non-business hours within Dialpad. This works, but only when the call is answered elsewhere, then it routes it to the intended User. We want to bypass that initial call and just call the user ID that is in the JSON body. Ideas?
I was trying to run a list of scheduled reports on my account and had this error
Unexpected error happened. Please contact support with error UUID: 48434d09-9372-43ad-8734-3fa92ff23a00
App launch URL
Hi,
Help with API
Hello,
Webhook Call Event Not Receiving
Hi I am not receiving any webhook requests on my webhook url from dialpad. Below is the webhook subscription config I have created.
forbidden error message
I keep getting a forbidden error message when I try to log in to dial pad