Discussions
Getting access to custom-customer-context
Hello,
Unable to download recording, redfirected to the login page even with a valid auth token
I am subscribed to events using websockets, which is fine. I can also make other API calls; the token is active and never expires; in the request header, I am sending the token as specified: Authorization: Bearer XYZ, but I am still getting a redirection to the login page. The URL for the mp3 is obtained from any of these events: hangup, recording, adminrecording. Here is an example:
Auto Assign Number from Area Code
I have created code that creates a new department. I am trying to assign a number from a specific area code, but can't seem to get any of the API calls to work. I do not have a number in the area code, I just want to auto-assign a new one.
Can we show the call ‘missed’ or ‘answered’ etc, is there any api?
What of the things we will want to see is the Call Disposition. i.e was the call ‘missed’ or ‘answered’ etc, Is there any api for that or any column where i can see the status in call list ai
Is there a way to obtain the AI Recap API payload for a call?
I was able to successfully retrieve transcripts for a call, but was wondering if it's possible to get the call recap data? this could be better when it comes to long calls.
Identify User from a Call
How do you identify the user_ids associated in a call https://dialpad.com/api/v2/call/? I have tried looking at the internal_number, the operator_call_id, and the target.
Call Transcript -- Getting a Truncated Response
I'm getting a truncated response when I send a get request to https://dialpad.com/api/v2/transcripts/{call_id}. I assume it's possibly due to pagination, filtering, or API limits. But I don't know. Is there an additional parameter I need to include in the URL.
Call recording
How can we retrieve call recordings for a call and store them in our blob storage?
Is there a way to get wrapup time on an individal call?
I'm looking at the data provided in webhooks, and the get call request and neither include this field.
API Usage Data/Testing?
Hi, I have vendors using the callcenter status API to evaluate whether I have available reps at any given time to then send forwarded calls over to the call center for answering. They're in the process of testing the config and are "sending pings" and asking if I can "see them on my end". Is there a way to see API usage by API Key, or something that would allow me to see if their API calls are working?