Discussions

I own a body shop call Mr. trust collision center in Los Angeles, California. We need help creating a database, where when a customer called him to our Dialpad if their number is in our database, it will retrieve all their information regarding to the input fields that we had previously created and if it’s a new caller, it is disability to input feels to store the information if that caller called again basically what we need FIELD for is name address email I am ever adjuster in the image ability to upload

We are performing some tests with the endpoint: Call -- Initiate via Ring.

We have integrated DialPad with our custom built CRM and can text directly from the CRM with no error. What I'm trying to do now is to retrieve the SMS message thread (probably on a daily basis). Ideally, we would create a script that would log on the DialPad through the API and download all messages (including body) from the previous day (inbound and outbound). I've seen the documentation on Event Subscriptions, but I require more detail if it's available.

I made a callcenter with the API, and I can't delete it. When I query the list, it's still there. I deleted the call centers in the GUI, and no luck.

Hi, I am trying an integration between Make and Dialpad, and I am trying to trigger a screen pop. I can get it to work via the Try it! function in the Dialpad API site without any issue. However when I use the exact same syntax with Make using a Dialpad Make an API call operation it fails with the above error message.

Hello!
We are working on integrating Dialpad API and all the opportunities of the desktop app into our web application. What I am currently facing is that we can integrate CTI but I wonder what options it exposes besides initiating a call.
Is it possible to control the call namely:

When integrating with the CTI, whenever an employee makes a call through the CTI to a new contact, it creates a local contact automatically. I want to know if there's a way to prevent this behavior by default.

Hello,

Hello,
We use text messages to communicate with our employees. We have human associates who message the employees, and we send automated messages out over the same phone number.

How can I enable/disable a user's calls to be forwarded via the API, along with setting the destination number? I see that I can enable DND. There is also an option on User Update to set forwarding numbers, but this does not seem to be working for me. Any help would be appreciated. Thanks!