Discussions
Identify Operator from CallCenter
Hi, I'm downloading the data from our CallCenters with the intention of showcasing the volume of calls & texts we make and receive. But also, I'd like to segment the total calls & texts by Operator so I can measure their individual productivity. I haven't found a way to differentiate which operator make or received each call or text.
Stats - Initiate Processing - Getting Same Report
I'm attempting to build our own internal dashboard using the stats, however I'm running into a bug where I keep getting the same download_url when initiating a report request.
Screen pop -trigger in Oauth App
We are using the OAuth App. When should this screen popup API be triggered to get incoming call details? Should we create a callEvent on call_states='ringing', then use https://developers.dialpad.com/reference/screen_popinitiate or what process should we implement to use this ScreenPop API?
User create API now returns errors "reserved phone number required"
User create API used to work fine, but recently it started returning an error.
User create API does not have a "reserved phone number" parameter, so what kind of improvement is needed to address this?
Screen Pop API "User Not In Experiement"
Hi, we would like access to the screen_pop_api. Based on previous questions here, Dialpad Support has to enable it on our account. Please go ahead and do so.
I want to receive my scheduled call log report using API
I created a scheduled report using Create Scheduled report and used Get scheduled report to get web socket assosiated with it , i ran following code on my ide and waited for 3 am EST , so this report can be received at my web socket
How to show a caller info in a popup in the same dialpad UI app screen, instead of in a new browser tab, on inbound call event
Hi Dialpad Support Team,
Call on Hold Pickup
Hi - We'd like to see an option available where a call can be placed on hold, then be picked up from another extension. This would not be a transfer because the call may need to be on hold for a minute or two before the pickup happens.
Webhook not receiving events
Hi I created a webhook and subscribed for events and I am unable to receive the data.
Identify Abandoned Calls from Webhook
Hi,