Discussions

I need to make an automatic phone call when customers submit a from with the phone number input through our website storefront.
Which API endpoint should I call?

In the CSV output of call logs stats, there are a couple of fields (time_in_system, time_to_answer) that don't specify the metric. I'm guessing it's minutes, but can I get a confirmation on whether this is the case?

What are different call categories in calls records retrieved from the stats api.

Can the call router forward the call to an external number with call router phone number as a caller ID?

Hi,

I've tried appending ?apikey=<APIKEY> to the URL as well as sending the API key in the Authorization headers, but in both cases I'm getting a 403 error and what looks like a webpage. What'd be the best way to programmatically download the audio file of the call recordings?

Hello, I was hoping to get some clarification on the agent status events. In the documentation under call_center_ids it reads "A list of call centers to which the agent is currently on duty." and further goes on to mention that once an agent becomes unavailable, the call center in question will no longer be in the array of ids. However, there is also a field named on_duty_status which is causing some confusion for me.

Hello, I'd like to be able to recognize calls that come into our Dialpad-powered call center by phone number, compare those calls to our company's internal contact/phone number database then assign the incoming calls to different Dialpad queues. How do I do that? Can I mass-upload contacts/numbers (thousands of contacts/numbers) to recognize, or is there an API that I'd use for this?

If I want to do an integration to cal.com (i.e. calendly), can't figure out how to do the integration w/ calendar scheduling.

Creating a contact without owner_id is creating a local contact for me. How do I resolve this?