Discussions
Request: Send missed calls to an IVR or automated response menu.
Currently in Dialpad it is not possible within a user's advanced missed call routing to route calls to an IVR workflow or automated response menu:
Call Summary and Action Items
Hello,
Need call_id in response
Hello, we are using this API to make outbound call https://developers.dialpad.com/reference/usersinitiate_call We get this response:
Blocked numbers API call scope
Dialpad production verification process
Currently, we are in the testing phase of our Dialpad integration. To make the integration live in production allowing our customers to integrate their Dialpad account into our platform we need to verify the integration.
"The API key failed to generate, please try again later" error while on pro plan and being an admin
Could you please check this error for me please?
Thanks
Stats Not Refreshing
I want to use the Stats API to pull both today's data and a separate one for all historical data. My issue is that the records are not updating every 30 min for today and every 3-4 hours for historical data. I feel like I may be missing an important step here, could someone provide an outline of what I would need to set up to have the records update properly?
Plain Text Transcript isn't Working
I have a Call Event "hangup" sub/webhook going to HookDeck.
High volume of abandoned calls
We get around 4k-6k New Calls over a 30-day period, and about 1/3 of those end up being abandoned calls. I realize that the caller could about a call for any number of reasons, but that feels like a pretty high number of abandoned calls. We have a call tree menu that's fairly simple. We're considering turning off the call tree menu just to get a feel for what these calls are, but I was curious if anyone else has ran into this and ultimately found out that it's mostly robo-calls or something similar that won't make a choice in the call tree.
Download multiple recordings from webhook response
For a single call, there can be multiple recordings. To reliably download these recordings, can we rely on the "hangup" state and process these recordings from the recording_details payload? or should we rely on the "recording" state?