Discussions

For example, I have a department with 3 assigned operators and a ringing webhook state setup. If someone calls the main department line, it will create 4 separate ringing states (one for the department and one for each operator)? If someone calls a operator directly to their assigned phone number, it will only create a single ringing state for that user only? Are the assumptions above correct? Thank you.

I would love to see the after call summary and action items added to the API to be able to export these into different CRM's as customer interaction notes. Any plans to something like this added in the near future?

User getting this error message when sending text: "Message not sent. Retry?" Error message when sending texts.

Till yesterday we had duty_status_reason in USERS API response <https://dialpad.com/api/v2/users> Now we see that the column is missing. Can we know if there are any backend changes made in this API ? A similar change was made in the past too which caused failures in our data pipeline <https://developers.dialpad.com/discuss/663a3864dddb35005b3bd58c>

I am implementing an app launch url with the customData parameter. My first question is how to pass multiple values using that parameter. I assumed json, so that's what I tested. Second, I am receiving webhook calls successfully, except for the calls that are initiated by the app launch url. They appear in the call logs, but I don't get the webhook. One example is id: 5625766333202432 Thanks for any insights, Stephan

When ever a user send and received inbound and outbound message to customer. I want to create a record with inbound and outbound with all the details into salesforce object. What approach I need to follow to capture all SMS event into salesforce and create records ?

Hi. I wanted to transfer my call analytics such as number of calls made per day, inbound and outbound, and call length over to a google sheet at the end of the day. I have tried using Zapier to do so, but I can not find the correct variables to utilise and use to transfer them over. Where do I look for them? Or is there another way to do this?

Getting Error 400 for non-US numbers { "error": { "code": 400, "errors": [ { "domain": "global", "message": "bad_request", "reason": "badRequest" } ], "message": "bad_request" } }

We are using the OAuth App. When should this screen popup API be triggered to get incoming call details? Should we create a callEvent on call_states='ringing', then use <https://developers.dialpad.com/reference/screen_popinitiate> or what process should we implement to use this ScreenPop API?

We have call recording automatically enabled for all calls. Our system records incoming and not outgoing calls. How do we enable call recording for both incoming and outgoing calls.