Ask a Question

API for listing all calls

Is there an API call for listing all calls made? <br /> Thanks!

Call on Hold Pickup

Hi - We'd like to see an option available where a call can be placed on hold, then be picked up from another extension. This would not be a transfer because the call may need to be on hold for a minute or two before the pickup happens.

Identify Abandoned Calls from Webhook

Hi, Is there a way to identify an abandoned call when received from a webhook? Thanks.

Prepopulate Mini Dialer

Hello, Is there any way to pre-populate a phone in the mini dialer without it dialing? initiate_call (<https://developers.dialpad.com/docs/dialpad-mini-dialer#initiate_call>) immediately dials the number which is problematic for our workflow. If not, can we please enter this as a feature request?

Call records not being returned in Stats request

Hi team, I'm trying to make a call to <https://developers.dialpad.com/reference/statscreate> to get reports on call recordings, but the returned data doesn't seem to include all the call recordings in the company. I can call the endpoint and get the response, but the only records that get included are those that are to or from a department. None of the calls to or from individual users seem to be included. I've tried including the user ID in the target_id section, and also just restricting to the whole office, but nothing seems to be working. Am I missing something obvious here? All the recordings are appearing in the Call History UI, so they are definitely being returned. Thanks

Detect a local call in progress

I'm looking for a way in local Windows scripting (Powershell preferred) to detect if a call is in the progress in the local Dialpad application. As documented, Dialpad doesn't work with VPNs unless they are split-tunneled. Dialpad doesn't provide network blocks so we have to use dynamic split tunneling. We are able to relaunch the Dialpad application as part of our VPN login script but business leaders are concerned about doing that while a call is in progress. One way that works (but only for admin users) is to check sleep requests as Dialpad makes a request to not sleep while a call is in progress. I've had thoughts about checking the connection table, or even Websockets but need some guidance. Thanks!

AI Recap for a call ID

Hi, I am trying to get AI Recap for a call id. Can you please let me know how can I get that information through api Thanks in Advance

websockets example to get recap

Hi I am trying to build an app to get recap using websockets and event subscriptions. Can you please let me know is there an example that i can refer to.

Identify Operator from CallCenter

Hi, I'm downloading the data from our CallCenters with the intention of showcasing the volume of calls & texts we make and receive. But also, I'd like to segment the total calls & texts by Operator so I can measure their individual productivity. I haven't found a way to differentiate which operator make or received each call or text. Is this even possible?

Screen Pop API "User Not In Experiement"

Hi, we would like access to the screen_pop_api. Based on previous questions here, Dialpad Support has to enable it on our account. Please go ahead and do so. Thank you