Discussions

I have a contact with id 5811071000657920 and owner_id 6202606810464256. I got the contact id from a call event that I received via webhook. I got the owner_id by utilizing the contact get API. I've tried looking up that owner_id using the users get API, departments get API, call router get API, and office get API. I've also compared it to the company id. None of those match this owner_id. How do I figure out the owner of this contact?

In the Dialpad app, I can search for a customer by the phone number. however, the contacts api only allows getting a contact based on their id or listing contacts based on the owner id. is there a way to look up a contact by the phone number? it seems like the only way i could do that programmatically is by listing all the contacts for each owner and then checking the phone number on each

An active user is receiving a 403 error message when logging into Dialpad with SSO. He successfully logs into his Microsoft SSO account and verification but gets a 403 error message when redirected to Dialpad. How do we resolve this issue?

Does anyone know of an app or developer working to be able to auto generate a text for a missed call? Our business has about a 70% answer rate. When a call is missed, we are hoping to have an automatic text generated to the incoming phone number to let them know we will call them right back or to get the customer to initiate a text response.

Our dialpad users have multiple phone numbers.

The event subscription reception logic using websocket that I created about 1 year ago is not working at all.

The event subscription reception logic using websocket that I created about 1 year ago is not working at all.