Discussions
Prepopulate Mini Dialer
Hello,
Call records not being returned in Stats request
Hi team,
Detect a local call in progress
I'm looking for a way in local Windows scripting (Powershell preferred) to detect if a call is in the progress in the local Dialpad application.
AI Recap for a call ID
Hi,
websockets example to get recap
Hi I am trying to build an app to get recap using websockets and event subscriptions. Can you please let me know is there an example that i can refer to.
Identify Operator from CallCenter
Hi, I'm downloading the data from our CallCenters with the intention of showcasing the volume of calls & texts we make and receive. But also, I'd like to segment the total calls & texts by Operator so I can measure their individual productivity. I haven't found a way to differentiate which operator make or received each call or text.
Screen Pop API "User Not In Experiement"
Hi, we would like access to the screen_pop_api. Based on previous questions here, Dialpad Support has to enable it on our account. Please go ahead and do so.
Cross Origin Issue with CTI
I have integrated Dialpad CTI in my hosted react webapp. I am able to make calls alright. Now i wrote a script to initiate calls using the contentWindow.postmessage() following the api docs. but i get Uncaught DOMException: Failed to read a named property 'globals' from 'Window': Blocked a frame with origin "https://dialpad.com" from accessing a cross-origin frame.
SMS messages not routing correctly
Hi there, I have dialpad sms and calls set up in my application. It works MOST of the time however recently I had two instances where the sms were not sent correctly. How I have it set up is that we have contact centres with individual dialpad numbers inside related to clients. When a call comes in it goes to the dialpad number (client), and then is answered at the contact center level by a user. I can text directly from the app and have it set up to send texts from the contact centre level and uses the current call information to record which dialpad number to send the sms from, to which people reply and users can reply from in dialpad.
SMS Event Subscription (API) process
I'm using Zapier successfully with calls and contacts for integration and I want to work with SMS as well which requires me to create a webhook and then use that to create an SMS event subscription. My understanding is that the steps are these: