SMS events provide details on SMS messages that are sent and received for your company and its users in near real-time. These events can be subscribed to for an entire company, office, or a more granular target (such as a call center or user). Delivery status events are also available by setting the status field to True when creating a subscription.

Events are sent to a webhook that you (as a company admin or developer) provide. To get started, create a webhook and an SMS event subscription using our API.

Payload

Payloads sent to your webhook will be JWT encoded and will contain the following fields:

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Note: By default, SMS text content is not included in events to ensure data privacy. If you are using API keys, please create a new key and add the 'message_content_export' when a target is specified with an event subscription, otherwise 'message_content_export:all' scope is required to enable this. For OAuth apps, contact [email protected] and request the message_content_export, message_content_export:all OAuth scopes.

Field	Description	Notes
id	A unique number ID automatically assigned to each message.
created_date	Unix timestamp indicating when the message was created (and sent).
direction	SMS direction. Indicates whether a message was sent (outbound) or received (inbound).
target	This is the ‘target’ indicating who sent or received the message. The following fields are included: id:* A unique ID. type:* User/Department/Call Center etc. name:* Full name of the target. phone_number:* E.164 phone number.	The target is the Dialpad user, Department or Call Center, regardless of whether the message is inbound or outbound.
contact	This is the external contact that sent or received the message. The following fields are included: id:* A unique ID. name:* Full name of the contact. phone_number:* E.164 phone number.	The contact represents the external party, regardless of whether the message is inbound or outbound.
sender_id	The ID of the user who actually sent the message in the case where the target is a group, e.g. Office/Department/Call Center etc.	The sender_id will be null if the target is not a group.
from_number	E.164 phone number of the sender.
to_number	A list of E.164 phone number of the receiver.
mms	Boolean indicating if the message is an MMS.
text	The text content of the SMS or URL to the MMS.	Only included if your API key has the `message_content_export` and/or `message_content_export:all` OAuth scope(s). MMS image URLs point to images hosted by Google. By default, MMS images will constrained to a maximum of 512 pixels wide or tall. There are various ways to modify a URL to obtain different image sizes. For example, to obtain the image in its original resolution, append `=s0` to the URL.
message_status	The delivery status of the SMS.	Will be included in all payloads if you set status=True when creating the event subscription. Otherwise only the first payload will have this field. Values: `sent`, `failed`, `pending`, `delivered`, `undelivered`
message_delivery_result	The final result of the SMS delivery attempt	A more fine-grained enum denoting the final status of the SMS delivery attempt. Values:`accepted`, `invalid_destination`, `invalid_source`, `no_route`, `not_supported`, `rejected`, `rejected_spam`, `internal_error`, `time_out` (see table below for further details)

Delivery Result Meanings

More nuanced descriptions of each SMS delivery result can be found in the corresponding section of the Dialpad Help Center article here: https://help.dialpad.com/docs/send-a-message#understanding-undelivered-messages

Value	Relevant Help Center Section	Short Description
`accepted`	N/A	The SMS was successfully delivered
`invalid_destination`	Undelivered - Invalid recipient	The destination number was not a valid SMS recipient
`invalid_source`	Undelivered - Invalid number configuration	The source number was not a valid SMS sender
`no_route`	Undelivered - Invalid number configuration	The destination number was not reachable
`rejected_spam`	Undelivered - Spam content	The message was flagged as spam
`rejected`	Undelivered - Rejected	The message was rejected by a downstream carrier
`internal_error`	Undelivered - Server failure - Retry	The message was dropped due to a server error
`time_out`	Undelivered - Server failure - Retry	No indication of any delivery status was reported by the carrier
`not_supported`	Delivery receipts not supported	The transport layer does not support message receipts. The message may or may not have arrived

Sample payloads

{
  "id": 5747322335264456,
  "created_date": 1582853674998,
  "direction": "outbound",
  "target": {
    "phone_number": "+16010123456",
    "type": "user",
    "id": 5908860123456789,
    "name": "target name"
  },
  "contact": {
    "phone_number": "+16043111111",
    "id": "http://www.google.com/m8/feeds/contacts/[email protected]/base/21042cfc8b367347",
    "name": "contact name"
  },
  "to_number": [
    "+16043111111"
  ],
  "from_number": "+16010123456",
  "sender_id": null,
  "mms": false,
  "text": "outbound message"
}

{
  "id": 5747322335264456,
  "created_date": 1582853674998,
  "direction": "outbound",
  "target": {
    "phone_number": "+16010123456",
    "type": "user",
    "id": 5908860123456789,
    "name": "target name"
  },
  "contact": {
    "phone_number": "+16043111111",
    "id": "http://www.google.com/m8/feeds/contacts/[email protected]/base/21042cfc8b367347",
    "name": "contact name"
  },
  "to_number": [
    "+16043111111"
  ],
  "from_number": "+16010123456",
  "sender_id": null,
  "mms": true,
  "text": "https://lh3.googleusercontent.com/linktoimage"
}

{
  "id": 5747322335264456,
  "created_date": 1582853674998,
  "direction": "outbound",
  "target": {
    "phone_number": "+16010123456",
    "type": "user",
    "id": 5908860123456789,
    "name": "target name"
  },
  "contact": {
    "phone_number": null,
    "name": "target name, contact name, contact name2",
    "members": [
      {
        "phone_number": "+16043111111",
        "id": "http://www.google.com/m8/feeds/contacts/[email protected]/base/21042cfc8b367347",
        "name": "contact name"
      },
      {
        "phone_number": "+16043111112",
        "id": "http://www.google.com/m8/feeds/contacts/[email protected]/base/317894aba8b367348",
        "name": "contact name2"
      }
    ]
  },
  "to_number": [
    "+16043111111",
    "+16043111112"
  ],
  "from_number": "+16010123456",
  "sender_id": null,
  "mms": false,
  "text": "outbound group message"
}

{
  "id": 5747322335264456,
  "created_date": 1582853674998,
  "direction": "outbound",
  "target": {
    "phone_number": "+16010123456",
    "type": "office",
    "id": 5908860123459876,
    "name": "office name"
  },
  "contact": {
    "phone_number": "+16043111111",
    "id": "http://www.google.com/m8/feeds/contacts/[email protected]/base/21042cfc8b367347",
    "name": "contact name"
  },
  "to_number": [
    "+16043111111"
  ],
  "from_number": "+16010123456",
  "sender_id": 5908860123456789,
  "mms": false,
  "text": "office outbound message"
}

{
  "id": 5747322335264456,
  "created_date": 1582853674998,
  "direction": "inbound",
  "target": {
    "phone_number": "+16010123456",
    "type": "user",
    "id": 5908860123456789,
    "name": "target name"
  },
  "contact": {
    "phone_number": "+16043111111",
    "id": "http://www.google.com/m8/feeds/contacts/[email protected]/base/21042cfc8b367347",
    "name": "contact name"
  },
  "to_number": [
    "+16010123456"
  ],
  "from_number": "+16043111111",
  "sender_id": null,
  "mms": false,
  "text": "inbound message"
}