Rate Limits

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To protect our services as well as yours, we enforce rate limits when making requests to Dialpad. The current rate limits are 20 requests/second per company. Additionally, we have per API limits as follows

  • Create contacts - 100/min
  • Initiate calls - 5/min/user target
  • Send SMS - 100/min
  • Callback requests to a specific number - 5/min
  • Callback requests to a specific call center - 100/min
  • Callback requests to a specific company - 1000/min
  • Update callrouter configuration - 1/5mins

Dialpad reserves the right to change the above limits.

Updated about 1 month ago