Sandbox environments

Dialpad provides developer sandbox environments for building and testing integrations with the Dialpad API.

Sandboxes provide a production-like environment, but are provisioned as trial accounts by default and have limitations that may affect your integration testing. Review these limitations before requesting access.

Sandbox limitations


One office per standard sandbox	Sandboxes support a single office. This cannot be increased.
Three-month lifetime	Sandboxes are provisioned for three months and are automatically deleted when the trial expires unless an extension has been arranged. Request additional time before your sandbox expires.
No external SMS sending	Sandboxes cannot send SMS messages to external phone numbers. Internal Dialpad messaging is available.
Calls use real phone numbers	Sandbox accounts can place calls to external phone numbers. Use numbers you control when testing outbound calling.
Production OAuth Apps Not Supported	Only Sandbox (Development) OAuth Apps can be used with a Sandbox Account. If you receive 403 errors please ensure that you are using the correct OAuth application.

Frequently Asked Questions

Are Sandboxes pre-populated with test data?
No Sandboxes are blank and it is the responsibility of the developer to populate the environment with test data as they see fit.

Do API rate limits apply?
Yes, the same rate limits that apply to the production API apply to Sandboxes as well.

Can I choose the country for my sandbox office?
Yes, you must specify this in the Sandbox Request. Default is USA if not specified.

Will every production feature be available in my sandbox?
No. Most developers are able to test the majority of their features but there are some features that may not be supported in the Sandbox. These may change over time so a comprehensive list is not included. Our suggestion is to request a sandbox and test your integration. If you run into an issue please contact us.

Can I test external SMS workflows?
Sandboxes cannot send SMS messages to external phone numbers. Internal Dialpad messaging is available, but does not validate delivery to external recipients.

Connect to the sandbox via API

Use the sandbox API base URL when making requests against your sandbox account:
https://sandbox.dialpad.com/api/v2

Requesting a Sandbox

Before requesting a Sandbox please ensure:

You've read through this page and fully understand the features and limits of a Sandbox.
Keep in mind that requests must be approved and then provisioned. This process may take up to a week to complete but is often faster, but plan accordingly.
Understand that the more complete and accurately you fill out the form with complete details of your business and work email addresses and use-case the faster the Sandbox can be approved and deployed

Once you are ready submit the Sandbox Request Form.