Dialpad offers the following types of interactive voice response (IVR) for customization.
|Voicemail greeting for open hours.
|Voicemail greeting for closed hours.
|The auto response menu script IVR for open hours. For example, press 1 for ... press 2 for..
|The corresponding menu script for closed hours.
|Recorded message when user press a DTMF for open hours.
|Recorded message when user press a DTMF for closed hours.
|The IVR when department is routed to other department or user.
|Department introduction welcome greetings for open hours.
|Department introduction welcome greetings for closed hours.
|Voicemail drop messages. Currently only for user.
|The recorded message when fallback menu or other routing option menu, for open hours.
|The recorded message when fallback menu or other routing option menu, for closed hours.
|Auto recording prompt for call center.
|Auto recording prompt for coaching group.
|Customer Satisfaction survey (CSAT survey) - Ask your customers how satisfied they were with their experience today.
|Customer Satisfaction survey (CSAT survey) - Let your customers know there will be a short survey at the end of their call.
|Customer Satisfaction survey (CSAT survey) - This message plays to the caller immediately after the Agent hangs up.
|Customer Satisfaction survey (CSAT survey) - Plays after your customer's response has been received.
|On hold introduction welcome greetings.
|Thank you for continuing hold, played at the beginning of hold queue announcement except first time queued.
|IVR for the case of 'please wait for next agent', which is played at the beginning of hold queue announcement.
|Gives user option to press star button to escape hold.
|Gives user option to press pound button to escape hold.
|Gives user option to request a call back.
|Play after user requests a call back.
|Play after user answers a call back.
|Instructs user to press 1 to accept a call back.
|Play after user accepts a call back.
|Instructs user to press 2 to reject a call back.
|Play after user rejects a callback.
|Instructs user to press 1 to request a call back on the same number.
|Instructs user to press 2 to request a call back on a different number.
|Instructs user to enter the callback number on the keypad.
|Play before playing back the entered number.
|Instructs user to press 1 to confirm the entered number.
|Instructs user to press 2 to try entering the number again.
|Play if the number the user entered is invalid.
|Play to the operator when the request is fulfilled with a direct callback.
|Instructs user to enter a dialable number.
Updated over 1 year ago