Discussions

I set up a Webhook {
"items": [
{
"hook_url": "https://findahomeyoulove.com/webhooks/dialpad-endpoint.php",
"id": "6081738268262400",
"signature": {
"algo": "HS256",
"secret": "secretkey",
"type": "jwt"
}
}
]
}. After triggering an event (hangup) I don't receive a payload to my endpoint. Can you help me with this? I've tried testing it with and without JWT format, but I just don't receive anything after an event.

I am trying to have a webhook sent to our endpoint, but every time I attempt to decode the JWT I receive a 400 or 415 error. I do not know what the webhook request is supposed to look like. Could I get provided an example?

How can we retrieve call recordings for a call and store them in our blob storage?

I'm looking at the data provided in webhooks, and the get call request and neither include this field.

Hi, I have vendors using the callcenter status API to evaluate whether I have available reps at any given time to then send forwarded calls over to the call center for answering. They're in the process of testing the config and are "sending pings" and asking if I can "see them on my end". Is there a way to see API usage by API Key, or something that would allow me to see if their API calls are working?

Is there an option in dialpad for sending a message to missed calls?

We noticed that two new columns were added to User API response.

I tried to call an API to get the reporting about number of calls by date by user? I have the API key but it returns me the error "Failed to resolve 'api.dialpad.com'". Please advise.

Can I Pull In Contact Data Via Webhook/API from CRM to Identify Callers? I would like to be able to see who is calling dialpad from our prospect database which is a CRM called LineLeader. They have an open API. What is the solution? Do other CRMs integrate with dialpad to identify incoming callers? Thanks!

I have experienced this in both zapier and in custom code. I have set up a very simple webhook for the recap_summary on the call event. Both in zapier and in custom code I am logging each web hook call. Every so often i am logging the exact same request twice as if it has been sent through within milliseconds of each other.