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Build into our application portal

We have a call center and we wish to build in the Dialpad application. Is there an application for that?

ANSWERED

message_status possible values

For SMS event subscriptions, the doc states that message_status values can be either pending, success, failed. I have however found through the webhook we receive that this field can also have the value of sent, undelivered, delivered.

Cannot create subscription due to conflict

Hi,

Webhooks Not Firing?

I created 5 webhooks and 5 subscriptions, one for each Event Category.

Which API can retrieve information from follow-up questions?

We configure follow-up questions in Office Settings>Contact Center Surveys for users to fill out. Please let me know how I can retrieve the corresponding user response information via the API.

ANSWERED

HOW TO-create a webhook subscription using our API.

Hi,

Dark Mode Text Font Issue

When I type a text message using Dark Mode, the text box that I type in has a black font. when i post it, it has a white font. Is there a way to fix this?

Not getting "operator_call_id" in response

Currently we have a main line/department which we are all in. I am trying to use the Call --List API to get a list of calls depending on the user who answers. Currently I can't differentiate between users, because every call that goes to the main department ends up on the list.

ANSWERED

API Key Failed to Generate?

I am on a PRO Plan and already admin but still get an error "API key failed to generate. Try again later".