Discussions
Build into our application portal
We have a call center and we wish to build in the Dialpad application. Is there an application for that?
Target Name not present in SMS Webhook when sent as group
I have a user which is a member of our "Sales - SDR" group. When they call a user from this group's number and then go in after to send them an SMS, the SMS is sent from the group name/number which you can see here: https://i.imgur.com/cnxp3VI.png
message_status possible values
For SMS event subscriptions, the doc states that message_status values can be either pending, success, failed. I have however found through the webhook we receive that this field can also have the value of sent, undelivered, delivered.
Cannot create subscription due to conflict
Hi,
Webhooks Not Firing?
I created 5 webhooks and 5 subscriptions, one for each Event Category.
Which API can retrieve information from follow-up questions?
We configure follow-up questions in Office Settings>Contact Center Surveys for users to fill out. Please let me know how I can retrieve the corresponding user response information via the API.
HOW TO-create a webhook subscription using our API.
Hi,
Dark Mode Text Font Issue
When I type a text message using Dark Mode, the text box that I type in has a black font. when i post it, it has a white font. Is there a way to fix this?
Not getting "operator_call_id" in response
Currently we have a main line/department which we are all in. I am trying to use the Call --List API to get a list of calls depending on the user who answers. Currently I can't differentiate between users, because every call that goes to the main department ends up on the list.
API Key Failed to Generate?
I am on a PRO Plan and already admin but still get an error "API key failed to generate. Try again later".