Discussions
Call Records - From Today
We have a Call Record request that is running every 30 minutes to grab today's phone calls, using the is_today flag from Stats. Recently it appears that the request is running long, and I mean REALLY long.
Access to screen_pop_api
Hi Dialpad support -
Set Operator DND ON/OFF In A Callcenter
Hi all.
Do Not Disturb via API ?
Hello Dialpad,
Is there any option for toggle or on/off Do Not Disturb mode via API ?? I saw this option available in the desktop APP but I can't find it in API Documenttation.
Can I set Do Not Disturb status for an agent / make an agent unavailable for calls on a department, via the call centre?
Is it possible to toggle global Do Not Disturb on and off for an agent, via the API?
SMS Dialpad API / Images
Is Dialpad SMS API able to send Images or attachments (PDFs) through its current APIs. : )
Is there any API to fetch all the call logs
Replying with Image or attachments
Hi Team Dialpad are we able to reply with MMS, Image or PDF attachments when using Sending SMS API? : )
Sending SMS API
How do we send SMS on behalf of the office # when it requires a user_id
Possible to integrate into Salesforce using apex
I'm looking to integrate the IVR with my Salesforce
Example
when a call comes to mainline if the caller number is saved in my salesforce contact it will be routed to a specific number if not it will be routed to a different number, is that possible to be done using Apex? if yes is there any help documentation can you share?