API Reference

Call Centers -- Create

post
https://dialpad.com/api/v2/callcenters

Create a new call center in the specified office. Requires name and office_id.

Requires a company admin API key.

Rate limit: 1200 per minute.

Body Params
advanced_settings
object | null

Configure advanced call center settings.

alerts
object | null

Set when alerts will be triggered.

friday_hours
array of strings | null

The Friday hours of operation. Default value is ["08:00", "18:00"].

friday_hours
string | null

The description of the call center. Max 256 characters.

hold_queue
object | null

Configure how the calls are sent to a hold queue when all operators are busy on other calls.

boolean | null

The time frame when the call center wants to receive calls. Default value is false, which means the call center will always take calls (24/7).

monday_hours
array of strings | null

The Monday hours of operation. To specify when hours_on is set to True. e.g. ["08:00", "12:00", "14:00", "18:00"] => open from 8AM to Noon, and from 2PM to 6PM. Default value is ["08:00", "18:00"].

monday_hours
string
required

[single-line only]

The name of the call center. Max 100 characters.

int64
required

The id of the office to which the call center belongs..

int64 | null

The number of seconds to allow the group line to ring before going to voicemail. Choose from 10 seconds to 45 seconds. Default is 30 seconds.

routing_options
object | null

Call routing options for this group.

saturday_hours
array of strings | null

The Saturday hours of operation. Default is empty array.

saturday_hours
sunday_hours
array of strings | null

The Sunday hours of operation. Default is empty array.

sunday_hours
thursday_hours
array of strings | null

The Thursday hours of operation. Default value is ["08:00", "18:00"].

thursday_hours
tuesday_hours
array of strings | null

The Tuesday hours of operation. Default value is ["08:00", "18:00"].

tuesday_hours
voice_intelligence
object | null

Configure voice intelligence.

wednesday_hours
array of strings | null

The Wednesday hours of operation. Default value is ["08:00", "18:00"].

wednesday_hours
Response

Updated 4 months ago

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Updated 4 months ago

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